The Benefits of monitored alarm systems
- Police Response for Monitored
The Police may longer respond to a bell-only alarm, unless
there is additional evidence of a crime being committed.
The Police will respond to a monitored alarm which
qualifies for Police response.
However if you have a bell-only alarm system you are
relying on your neighbours to quickly come to your aid,
which may put them at risk, and you cannot be sure that
they will always be there to respond.
- Immediate Response for Monitored
Personal Attack Button
A 'Personal Attack' signal from a monitored alarm will be
immediately policed. With a bell-only alarm you are
relying on a neighbour coming to your aid.
- Duress Signal
With a monitored alarm you can send a secret code signal
to the Alarm Receiving Centre if you are forced to turn
off the alarm. With a bell-only alarm the bell would be
stopped and no one would be alerted to help you.
- Fire Safety
Most battery operated smoke detectors are not properly
maintained and a conventional stand-alone smoke detector
may not activate fast enough to ensure the occupants are
woken up in time.
A unique Carbon Monoxide Fire Detector detects lethal
smouldering fires much quicker than conventional smoke
detectors. When linked in to your monitored alarm system,
we can call the Fire Brigade if you are incapacitated. The
Fire monitoring part of the alarm system stays 'set' even
if the main intruder alarm is not 'set'.
- Fire Protection
If you are not in the house and fire breaks out, you are
relying on a neighbour/passer by to call the Fire Brigade.
With a monitored alarm system the monitored Fire Detector can rapidly
detect the fire, and our Alarm Receiving Centre will
quickly call the Fire Brigade.
- Emergency Help
If you require emergency medical assistance you can press
an 'Assistance' button on your panel and we will call you
to find out what is wrong. We can then phone a key holder
to assist you, or in some areas we may be able to contact
the Ambulance Service directly, (although we cannot
guarantee that the Ambulance Service will accept the
- Online Fault Rectification
With a bell-only alarm if a fault develops an Engineer
will most likely need to attend the site. The homeowner
will then have to wait for an Engineer to arrive.
With a monitored alarm system using the latest RESOLVE
technology, we can send an "electronic tool box" down the
monitoring line, to carry out fault diagnostics and
rectifications. More than 65% of faults can be resolved
without the need for an Engineer to attend, so saving the
homeowner the time of waiting for the Engineer.
- False Alarm Management
With a monitored alarm you have an internal siren to deter
the burglar, but you do not necessarily need a loud
external siren because you are not relying on
neighbours/passers by to come to your aid (they very
rarely will - most neighbours get fed up with ringing
If you are away for a period of time (e.g. on holiday) and
there is a problem with your alarm which requires entry to
the house to rectify we can alert a key holder.
With a bell-only system a fault may persist for the whole
time you are away, and no one may be available to attend
to the problem.
- Toxic Gas Monitoring
We can add Carbon Monoxide detectors (as distinct from
Carbon Monoxide Fire Detectors) to systems, to detect
faulty boilers etc.
NB All Monitored Alarms calling for a Police Response must have
a Unique Reference No (URN): issued by your local force. This is applied
for on your behalf by us as the installing Company and each application
requires £52.18 fee to accompany it. Police response will
only be available if the Alarm Receiving Station are able to quote the
URN, when asking for Police Assistance. The issue of the URN by the
Police can take up to 4 weeks or so, after install for them to process
your application. Some police forces are now charging for an additional URN to
cover Personal Alarms.
Call Charge Problems
Some customers are encountering communication charging problems with
Monitored Alarms where they are using a Telephone Service Provider other than
BT. Monitored Alarms dial out as a matter of routine to an Alarm Receiving
Centre using your telephone line as provided. It will dial a non geographical
0871 Telephone Number regularly.
We are encountering instances relating to some telephone service providers where
the Alarm cannot always connect first time, and will continue to repeat the call
time and time again until it succeeds. This can incur multiple charges for the
call which are in line with your telephone service providers contract charges
for non geographical numbers, and is caused because of the way the Telephone
Service provider may route calls which can corrupt the Alarms data transmission
and cause the system to redial until it succeeds in sending the data.
May I remind everyone that It is the Customers responsibility and their expense
to provide a working telephone line for the alarm and we cannot accept
responsibility for excessive charges caused by the alarm being unable to
communicate successfully in such circumstances.
As a work around we can route the calls via an 0800 number or install an GPRS
module onto the system to bypass the landline problems. Both these solution will
incur additional charges to make the change and if required you should contact
the office 0n 0300 303 2536 should you wish to switch the default transmission
path of your alarm.
This problem has only recently come to light and is due to the increasing use of
secondary telephone service providers.
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Benefits of Monitored Alarms
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